Winning in retail requires a new talent approach

    Credly by Pearson provides the solutions you need to build the retail workforce of tomorrow. Skills-focused solutions enable you to maximize ROI from your talent investments.

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    Know the critical power skills for the retail industry

    Leadership, customer service and related power skills will become even more important as the industry shifts. Digital transformation requires more technical expertise, but retail industry success will still rely on people with a strong focus on customers, ability to collaborate and an achievement focus.

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    Be confident in the skills your workers have

    Knowing what skills your workforce already has helps organizations build stronger teams quickly, tap employee potential and encourage learning that aligns with employer and employee goals. Employers need workers with strong customer service, communication and sales skills to remain competitive.


    Understand the retail skills landscape

    Technologies such as self-checkout and AI-powered chatbots are changing or replacing tasks traditionally performed by employees. In the next 5 years, automation could replace 25% of retail jobs.

    The future of retail will combine cutting-edge digital experiences with customer-centric service. This means retail workers will require new technology skills plus deep competency in customer service and communication.


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    a secure suite of workforce solutions

    Tap reliable technology for workforce transformation

    Because the retail industry is highly regulated and a critical part of the economy, cybersecurity and resilience are critical. Credly by Pearson’s integrated and secure suite of workforce solutions gives you the tools to future-proof your retail workforce.

    The industry-leading Acclaim platform provides employees and employers verified digital credentials, while Workforce enables leadership to see what skills employees have and what skills they’ll need.

    Faethm data services can help you understand where the retail industry is headed, how to plan your organization to stay competitive, and gives you the tools to create learning pathways to bridge the gap between your current and future workforce. Paired with Pearson TalentLens to help you accurately assess job candidates against job requirements and better predict employee performance, you have a powerful workforce planning solution.

    You can also leverage world-class Professional Services to help you define your approach, develop success metrics and scale digital credential initiatives, while also assisting with job analysis, credential-to-learning path evaluations and change management plans.

    Enterprise-class hosting and disaster recovery ensure your data remains safe and secure, allowing you to focus on building the retail workforce of the future. Integrations with other commonly used HR and learning platforms make it easy to add Credly by Pearson’s products to existing systems.

    Trusted By World-Class Organizations

    “Digital badges are a real motivator for our associates as they progress through their learning journey. It really changes employees' mindsets related to professional development from ‘this is something I have to do’ to ‘this is something I want to do.’”

    Charlie Forty, Senior Director of Talent Development
    PVH Corp.

    Featured Resources


    Case Study

    Woolworths Group

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    Building the Retail Workforce of Tomorrow

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    Let’s talk about your needs

    Talk to a sales representative to learn more about how Credly by Pearson’s solutions can future-proof your company workforce.